Terms of Service

1. Agreement to Terms

By accessing and using the services of LNR Door Solutions ("Company," "we," "our," or "us"), you ("Customer," "you," or "your") agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services.

These Terms apply to all services including but not limited to industrial door installation, loading bay solutions, garage door services, maintenance, and repairs.

2. Services Provided

LNR Door Solutions provides the following services:

• Industrial door installation and maintenance
• Loading bay equipment supply and installation
• Garage door installation and repairs
• Maintenance and service contracts
• Emergency repair services
• Consultation and design services
• Parts supply and warranty services

All services are subject to availability, technical feasibility, and compliance with applicable regulations.

3. Quotations and Orders

Quotations

• All quotations are valid for 30 days unless otherwise specified
• Prices are subject to change without notice
• Quotations are based on information provided by the customer
• Additional costs may apply if site conditions differ from those described

Orders and Acceptance

• Orders are subject to our written acceptance
• We reserve the right to refuse any order
• Contract terms supersede quotation terms where applicable
• Modifications must be agreed in writing

4. Payment Terms

Payment Schedule

• Deposit: 50% deposit required before commencement of work
• Balance: Due upon completion unless otherwise agreed
• Large projects: May require staged payments as agreed
• Emergency repairs: Payment due upon completion

Payment Methods

• Bank transfer (preferred method)
• Credit/debit cards
• Cash for small amounts
• Company purchase orders (for approved accounts)

Late Payment

• Interest charged at 8% per annum on overdue amounts
• We reserve the right to suspend work for non-payment
• Debt recovery costs may be charged to the customer

5. Installation and Completion

Site Access and Preparation

• Customer must provide safe and reasonable access
• Site must be prepared as specified in quotation
• Utilities (power, lighting) must be available
• Customer responsible for permits and approvals

Completion and Handover

• Work completion confirmed by customer sign-off
• Operating instructions and warranties provided
• Final payment due upon satisfactory completion
• Minor defects list agreed if applicable

6. Warranties and Guarantees

Product Warranties

• Manufacturer warranties apply to all equipment
• Warranty periods vary by product and manufacturer
• Warranties void if modified by third parties
• Regular maintenance required to maintain warranties

Installation Guarantee

• 12-month guarantee on installation workmanship
• Does not cover normal wear and tear
• Does not cover damage from misuse or abuse
• Customer must notify defects within reasonable time

7. Maintenance Services

Service Contracts

• Annual contracts with agreed service schedules
• Emergency call-out services available
• Parts and labor costs as specified in contract
• Contracts renewable annually

Emergency Services

• 24/7 emergency response available
• Response times vary by location and urgency
• Emergency rates apply outside normal hours
• Temporary solutions provided where possible

8. Health and Safety

• All work conducted in accordance with health and safety regulations
• Customer must ensure safe working environment
• Risk assessments conducted before work commencement
• Customer responsible for informing us of site hazards
• We reserve the right to stop work if conditions are unsafe

9. Limitation of Liability

• Our liability is limited to the contract value
• We are not liable for consequential or indirect losses
• Customer responsible for adequate insurance coverage
• Force majeure events exclude liability
• Claims must be notified within 12 months

10. Intellectual Property

• All designs and specifications remain our property
• Customer granted license to use for intended purpose
• Third-party intellectual property rights respected
• Customer indemnifies us against IP infringement claims

11. Cancellation and Termination

Customer Cancellation

• Written notice required for cancellation
• Cancellation charges may apply
• Work completed to date must be paid for
• Custom orders are non-cancellable

Our Right to Terminate

• We may terminate for non-payment
• We may terminate for breach of terms
• We may terminate for unsafe site conditions
• Reasonable notice will be provided where possible

12. Dispute Resolution

• Disputes should first be raised with our management
• We aim to resolve disputes amicably and promptly
• Mediation may be used for unresolved disputes
• English courts have jurisdiction for legal proceedings

13. Data Protection

Personal data is processed in accordance with our Privacy Policy and applicable data protection laws. Customer data is used only for service delivery and business purposes.

14. Changes to Terms

We reserve the right to update these Terms. Changes will be communicated to existing customers and posted on our website. Continued use of services constitutes acceptance of updated Terms.

15. Contact Information

For questions about these Terms of Service, please contact us: